Questions We Get Asked Often: Comprehensive Answers

My Canadian Pharmacy (MCP) has collected the most frequently asked questions from clients and structured them for future potential buyers’ acknowledgment. Please, feel free to contact us in case you have any additional concerns, we will be more than happy to assist you.

What is the Prescription Policy in our pharmacy?

There is a number of pharmaceutical goods dispensed only after receiving a doctor’s prescription. For one’s convenience, the goods in the assortment are marked as prescriptive or non-prescriptive ones. If failing to attach a valid prescription to order a drug, we decline the request.

What should mention a prescription?

A prescription should have a date, patient’ and issuer’s name and address, drug name with the following information regarding the required strength, dosage, quantity, number of refills, issuer’s signature.

How do we accept prescriptions?

One can send it to us through a personal account or email.

How much will one’s prescription cost?

If one has insurance, he should contact a provider to get to know the possibility of co-pay. If one does not have insurance, contact us directly to know the final price of prescriptions.

Does MCP dispense controlled substances?

No, we do not dispense controlled substances.

How to transfer a prescription from another pharmacy?

One has to call our pharmacy or contact via email. We will collect the necessary information to request a transfer from one’s previous pharmacy. In addition, we will need to check one’s insurance card.

How to order refills?

Refills can be ordered by calling or emailing us. Besides, one can leave a request in a personal account.

When should one order refills?

We encourage one to order refills approximately one week in advance before his supply ends. It helps to continue regimen and avoid any interruptions of the intake. Moreover, one week is enough for us to proceed with the shipping.

How long does it take to deliver one’s order?

Local deliveries take usually 5 to 9 business days. International ones take around two to three weeks. Please, remember about holidays and national days that may influence the timeline of delivery.

Should I trust the My Canadian Pharmacy?

We provide exceptional services and guarantee everyone high-quality medications. We are licensed and certified to work in the pharmaceutical market. Thus, there are no violations from our side. If you hesitate about legit, please do contact us, and we will guide you through our history, feedback of clients, and guarantees.

What does MCP distribute?

We have generics and brand medications. The goods are painkillers, antibiotics, sleep aids, antidepressants, weight loss products, and so on. If one when surfing our online shop did not find the required medication, feel free to contact us and we may accommodate your request.

How do we guarantee the safety of products?

MCP offers authentic medications from manufacturers only. As far as no drug can be considered 100% safe, there are no guarantees from our side as well. But, if you follow the instruction on the administration, and bear in mind all the precautions, a drug is automatically safe for you. Besides, do not forget to consult a doctor.

What if one has side effects after the intake?

The side effects mean that a drug either was exceeded in the dosage or there was intolerance from the beginning. Please, consult your doctor as soon as possible if you have severe side effects. If you believe, you need an emergency, seek hospitalization. In case of slight ailments, please monitor your condition, and contact a doctor if it only aggravates.

How to spot a qualitative drug?

At MCP, we do not distribute poor quality drugs. We receive them from manufacturers and check them on a few aspects such as expiration, packaging, and efficiency. If you hesitate the quality of your order, please address this concern to us for follow up.

How to store medications right?

Depending on the medication, there is a scheme of temperatures mentioned in the instruction, stick to it. Avoid direct sunlight and excessive moisture. But, most importantly, keep it away from children, if possible in the box under lock and key.