We're here to support you

On the following pages you will find information about issues students commonly bring to us including: academic concerns, accommodation, health, disability, relationships, visas, and mental health. Need further advice? Live chat with us, email or call for free, independent advice fromThe Student Advice Service.

Chat with us

Chat with us via our new Live Advice service, open Tuesdays 3:00pm-5:00pm and Thursdays 11:00am-1:00pm (term-time). Click the Live Advice icon to begin a confidential chat with one of our Advisors. By participating in a live chat session you agree to the following Terms and Conditions. Please note: an Advisor will only be available online during the times listed above.

Drop in, email or call

For advice at any other time please attend one of our drop in sessions, email or call us as detailed below.

 

The Student Advice Service is the only independent advice and information service exclusively available to Oxford University Students. The service is currently staffed by three Advisors.

 

Cate Hemingway, Advice Service Manager

Email: advice@ousu.ox.ac.uk

Phone: 01865 (2)88466

Cate is the Manager of the Student Advice Service. Cate studied at Keele, Cambridge, London and Oxford where she gained a D.Phil. Cate has worked as an assistant junior dean and was MCR President at both Oxford and Cambridge. For over twenty years, Cate has worked in a variety of advice services in the public, private, independent and university sectors and is a qualified and registered social worker and psychologist. Cate's areas of expertise include student parents, academic issues, eating disorders, harassment, mental health issues, addiction and sexual abuse. She is happy, however, to help you find a solution whatever the issue.

 

 

 

Nicky Reed, Advisor

Email: advice@ousu.ox.ac.uk

Phone: 01865 (2)88466

Nicky Reed is a full-time Advisor who joined the Service in January 2016. She completed her undergraduate degree at Oxford Brookes University. She has worked in a variety of Advisor roles in the education sector including the FE and international sectors. Her specialisms include issues around disability and mental health, housing, harassment, partnership violence and general welfare problems that impact on students academic life, but she is also happy to speak with students about any concerns they may have during their time at the University.

 

 

 

 

Hanne Clark , Advisor

Email: advice@ousu.ox.ac.uk

Phone: 01865 (2)88466

Hanne Clark is a part time adviser who has just joined the team. She completed her undergraduate degree at Oxford Brookes with the second year spent living and studying at the University of Angers in Northern France. Hanne worked with Oxford Citizens Advice as a permanent adviser specialising in Money and Welfare Rights advice. While studying in France, Hanne worked as a member of the welfare advice team for overseas students. She has worked in the advice field for many years including in outreach posts for students in Higher Education. Her areas of expertise include money, housing and welfare rights advice, immigration and mental health issues.

 

 

 

 

How to speak to an Advisor

  • Email advice@ousu.ox.ac.uk
  • Telephone 01865 288466
  • Visit us at 2 Worcester Street Oxford OX1 2BX
  • Drop in Mondays 10am-12 noon; Wednesdays: 12-2pm;
    Friday 2pm-4pm
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Student Advice Service Policies

Find out more about us and our procedures by reading our policies.

Code of Practice
Confidentiality
Complaints 
Data Protection
Equality and Diversity
Exclusion
Service Standards

 

SAS Termly Newsletter

Michaelmas Term 2016
Hilary Term 2017
Trinity Term 2017